Terms and Conditions

Terms and Conditions

User Agreement

The following describes the Terms and Conditions on which alienExpress offers you access to our services. Please read these Terms and Conditions carefully before ordering any Products from the Platform.


Welcome to alienexpress.com.bd. It is also known as “alienExpress”.  By using the alienExpress website including sub-domains, sites, mobile app, services and tools (the "Site"), you indicate that you agree to the following terms, and the general principles for this Website.

The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Any changes will be effective when posted on the Site with no other notice provided. So please check regularly these Terms and Conditions for knowing the update rules. Any time you use this site, it is indicating that you have accepted the Terms and Conditions of that time. 


Please review our Privacy and Confidentiality policy, which also governs your visit to the Site. We strongly recommend that, you also access and read the linked information. Any personal information that you provide to this website will be treated as strictly confidential.


If you use this Website, you are responsible for maintaining the confidentiality of your account and password, account details and related private information and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years old, you may use this Website only with authorization from your parent or legal guardian.

The Company reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.


While using this Website, you will not:

·  use the website in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged or impaired in any way;

·  violate any laws, fraudulent activity, criminal offense or other unlawful activity, third party rights;

·  engage in activities that could harm or potentially harm the Site, its officers, employees, representatives, stakeholders or any other party directly or indirectly associated with the Site or access to it to be interrupted, damaged or impaired in any way.

·  manipulate the price of any item or interfere with other user's listings;

·  circumvent or manipulate our fee structure, the billing process, or fees owed to the Company;

·  post false, inaccurate, misleading, defamatory, or libelous content (including personal information);

·  post, promote or transmit through the Site any prohibited materials according to Bangladesh law;

·  take any action that may undermine the feedback or ratings systems;

·  transfer your account to another party without the Company's consent;

·  distribute or post spam, chain letters, or pyramid schemes;

·  distribute viruses or any other technologies that may harm the Website, or the interests or property of users of the Website;

·  copy, modify, or distribute content from the Website and the Company's copyrights and trademarks; or

·  harvest or otherwise collect information about users, including email addresses, without their consent; or

·  use existing user accounts or create new user accounts in order to circumvent or avoid buying or selling limits, restrictions, holds or other policy consequences

If you violate or manipulate any of this policy that may result in a range of actions, including:

·  Account suspension / termination

·  Cancellation of Listing

·  Limits placed on account privileges

·  Settlement Amount Loss

·  Loss of alienSuperShop status

·  Account suspension / termination

·  Criminal charges / claim for damages


If you access this site and use it, you are confirming that you are legally make a contract that you will abide by all the rules and regulations of this platform, alienExpress and therefore you are either the age of 18 years or you are using this site under the supervision of legal guardian, if in case you are below 18 years of age. Any individual or Business entity will register only once in this website. Your use license will be non-transferable, revocable and non-exclusive. The use of this website is only limited to personal use, i.e shopping products and services for customers and selling products and services for the authorized sellers. Any commercial uses of this website is strictly prohibited without prior approval.

Any warranty or guarantee, as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose is the responsibility of the vendors of the particular product and is not guaranteed as completely accurate by us, alienExpress.  

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All content included in or made available through this website, such as text, graphics, logos, button icons, images, digital downloads, audio clips, titles and data compilations is the property of alienExpress or its content suppliers and is protected by copyright laws and treaties around the world. You may use or store, print and display the content supplied solely for your own personal use. It is strictly prohibited to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

Agree and undertake, all of the restrictions listed in this section. If you use this website, it is indicating you have agreed upon this restrictions. Any of the violations of this restrictions may result in legal action.


You should carefully read the product detail page for review information, price, option price, etc. and terms and conditions for sales before purchasing an item.

We take no responsibility and assume no liability for any loss or damages to a buyer arising from shipping information and/or payer information entered by the buyer with the payment for the items purchased. We reserve the right to check whether a buyer is duly authorized to use certain payment method, and may suspend or cancel the transaction until such authorization is confirmed or is not available.


After successful purchase order our company starts product delivery processing. The Company shall instruct the seller to take necessary actions for delivery. It may take 1 hour to 5 business days from the date of purchase order depending upon availability of the stock and the buyer location. If the stock is not available, seller may cancel the order and alienExpress will not be

The seller shall bear all liabilities relating thereto. If any transaction is cancelled due to a reason attributable to the seller (e.g. stock shortage, late delivery of the purchased items to alienExpress), the seller rating will be reduced.


Buyers may cancel purchases at any time before shipment. Once shipped, purchases will be subject to return process rather than cancellation process.

To know about return, please review our Returns & Refund Policy.


The price of items and option items for sale will be determined by the seller at his/her own discretion. Sellers may wish to take into consideration all relevant factors for setting price. Also the settlement amount (before deducting other service fees therefrom) payable to a seller for a sale will be determined by the seller at his/her own discretion based on the price of the items and Basic Fees.

The price of an item including shipping and other cost, is inclusive of value-added tax (VAT). And the seller is responsible and liable for payment the VAT for each sold product to the government.

If displayed price of a product is not showing correctly in the website, we reserve the right to cancel the order

          10.  PRIVACY

The personal information that you provided to us is treated strictly confidential. We store and process your information on protected security devices. For a complete description of how we use and protect your personal information, see our Privacy & Confidentiality Policy. If you object to your Information being transferred or used in the way specified in the Privacy & Confidentiality Policy, please do not use our services.


            11.  INDEMNITY

You shall indemnify and hold harmless alienExpress Private Limited, its officers, directors, agents, subsidiaries, joint ventures and employees, harmless from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of this Terms and Conditions, or your violation of any law, rules, regulations or the rights of a third party.


alienExpress is an electronic marketplace for buyers and sellers and arranges transactions between such buyers and sellers. alienExpress is not responsible for any non-performance or breach of any contract between buyers and sellers. When buyer order for a product, it is a contract between buyer and the seller. alienExpress cannot and do not guarantee about this contract, that is made between you(buyers) and the sellers.

We cannot guarantee continuous or secure access to our services, and operation of the Website may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill, or reputation, or any special, indirect, or consequential damages arising out of your use of our Website and services.

Pricing and other information of the website due to typographical error, or any other technical problem, or any other reason may be incorrect and so, in such condition seller or alienExpress reserves the right to cancel your order without prior notice.


By visiting this Website, you agree that the laws of The People's Republic of Bangladesh, without regard to principles of conflict of laws, will govern this User Agreement and any dispute of any sort that might arise between you and the Company.

The courts of Bangladesh will have non-exclusive jurisdiction over any legal action or the proceedings against the Company arising out of, with respect to, or in connection with any disputes over this User Agreement and disputes between Users.

14.  TAXES

You shall be responsible for payment and agree to bear any and all applicable taxes as per prevailing law of Bangladesh.


We reserve the right to amend these Terms and Conditions and our policies any time by posting the amended terms on this site. All amendments to these Terms and Conditions, including our policies will be posted on our website and be effective immediately. Your continued use of the website constitutes acceptance of the amended Terms and Conditions.