Privacy and Confidentiality

Privacy Policy Statement

We, alienExpress, may take your personal information when you log in to our website or contact to our customer service and the information we collect from you may be used and will be kept confidential. We respect your trust and want to protect your personal information. In order to protect your private information, we have established this Privacy Policy. This Policy describes how we handle your personal information for our services on the website.

By visiting or using the website, you accept the Privacy Policy and the User Agreement described in this Policy.

1.    Data Collection

You can browse our site anytime without providing any personal information about yourself. If you decide to provide personal information to us, you consent to the transfer process and storage of that information on our servers.

We may collect and store the personal information like email address, physical and telephonic contact information, the date of birth and gender information, and in some cases financial information, such as credit card or bank account numbers.

We may ask you Additional information to submit to authenticate yourself or if we believe you are violating site policies (for example, we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity or ownership of an item you list)

2.    Use

We collect personal information due to provide you with a safe, smooth, efficient and customized experience. You agree that we may use your personal information to:

·         Provide the services and customer support you request;

·         Prevent potentially prohibited or illegal activities, and enforce our User Agreement;

·         Customize, measure and improve our services, content and advertising;

·         Tell you about our services and those of our corporate family;

·         Resolve disputes, collect fees, and troubleshoot problems;

·         Send you targeted marketing, service updates, and promotional offers; and

·         Compare information for accuracy, and verify it with third parties.

3.    Our Disclosure of Your Information

We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.

4.    Share of Your Information

We may share your personal information with third-party service providers under contract who help with our business operations. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links(including paid listings and links), processing credit card payments, investigating frauds and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.


We may share your personal information with Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such cases, we will disclose information relevant to the investigation, such as name, city, postal code, telephone number, email address, User ID history, IP address, fraud complaints, and purchasing and listing history.


We may share your personal information with Brand Protection Program participants under confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such cases, we will disclose name, road address, city, postal code, country, phone number, email address and company name;


If alienExpress has certain grounds to believe that any User is in breach of any of the terms of this Policy, alienExpress reserves the right, in its sole and absolute discretion, to cooperate fully with governmental authorities, private investigators, all the rightful owner(s) or interest holder(s) and/or injured third parties in the investigation of any potential or ongoing criminal or civil wrongdoing.



In addition to this alienExpress may disclose the User's contact information and identity, or any other transaction-related data, if requested by a government or law enforcement body, private investigator, rightful owner or interest holder and/or any injured third party or other legal action, or if alienExpress is of the view, in its sole and absolute discretion, that it would be in its best interest to do so. alienExpress shall not be liable for damages or results arising from such disclosure, and the User(s) agrees not to bring action or claim against alienExpress for such disclosure.

5.    Cookies

We use "cookies", small files placed on your hard drive and stored by a web server on a web browser, on certain of our pages to help analyze our web page flow; customize our services, content and advertising; measure promotional effectiveness, and promote trust and safety.

Cookies are very important for web browsing. A few important things about cookies that are:

·   We offer certain features that are available only through the use of cookies.

·   Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session.

·   We use cookies to help identify you and maintain your signed-in status.

·   You are always free to decline our cookies if your browser permits, although doing so may affect with your use of some of our sites or services.

·   You may encounter cookies from third parties on certain pages of the Website that we do not control. (For example, if you view a web page created by another user, there may be a cookie placed by that web page.)

6.    Your Information and Account Protection

To open an account you have to provide User ID and password. Your password is the key to your account. Use unique numbers and letters and do not disclose your password to anyone. If you do share your password or your personal information with others, he may do wrong things or illegal things by using your account. And remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.

We will never ask for your password by phone or e-mail, so if you receive such an inquiry, please report the incident to us immediately.

If you access our Website from a shared computer or a computer in an internet cafe, a PC room or a library, certain information about you, such as your user ID, activity or reminders from the Website, may also be visible to other individuals who use the computer after you. To protect your personal information or communication from being disclosed to others, you should log out and close the web browser after using our Website

7.    Security

We store your information on a secure server. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. We use firewalls on our servers for data protection. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

8.    Third Parties

If you disclose your information to others, whether they are buyers or sellers on our Website or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions and to review their privacy policies before you disclose your personal information to others.

9.    General Policy

We may amend this Policy at any time by posting the amended terms on this Website. All amended terms automatically take effect immediately.